Wave CXM Reward Schemes
Design & grow comprehensive Reward Schemes
Multiple Reward Scheme Types
Whether rewards are complementary to your business or loyalty is your business
Points Schemes
Cashback Schemes
combine with points for balance
Stamps Schemes
Instant Schemes
Market-leading Collection precision
Points
- Fixed CollectionGet 1.000 points for this TV
- Spend-based CollectionFor every € you spend you earn points
- Virtual points CollectionRun non-monetary gamification schemes
Cashback
- Fixed CollectionGet 1$ credit for your purchase
- Spend-based CollectionGet 10% credit for your purchase
Fine-tune with the most options available
- Use purchase details, from the value down to the smallest product attribute or ingredient.
- Encourage customers to engage with all your partners and channels & reward your relationship.
- Target offers by time, weekday, frequency and your own custom events.
Easy to implement,
easy to feed
Just ask →
Always keep your customers up-to-date!
- Don't let your customers miss opportunities for collecting points and boost their sense of winning.
- Inform them for new collection options that fit their segments and tastes.
- Notify your customers when points are rewarded to them and boost that instant gratification feeling.
Unlimited Redemption options
Use a single option or mix it up
Fixed Value Discount
Percent discount
Free product
Free service
Donate to charity
Define every reward to perfection
- Give rewards with redemptions or without, to provide instant gratification.
- Create Variable redemption rates, to drive purchase amounts up and scheme costs down.
- Incentivize behavior by decreasing the redemption rate based on purchase items, partner, time and many more.
Multiple Redemption Channels
- Connect our API to your POS and leverage existing infrastructure.
- Use our SDKs to integrate into your web and mobile checkouts.
- Simple Web redemption interface for own or affiliate personnel use.
- Have affiliates redeem via SMS to extend your affiliate network to virtually any type of merchant.
Always keep your customers up-to-date!
- Don't let your customers miss opportunities to enjoy their earned benefits and boost their sense of winning
- Inform them for new redemption options that fit their segments and tastes.
- Notify your customers how much money they saved when they redeem points, to boost that instant gratification feeling.
Reward Scheme Rule Conditions
Purchase Items
Collection
Set different collection rules for specific item categories, specific items or even specific product attributes or a combination of the above.
→ Get double the points for purchasing orange clothing on Halloween
Redemption
Correspondingly, set different redemption rules for specific item categories, specific items or even specific product attributes or a combination of the above.
→ Get double the discount for every point burned, by including a beverage.
Purchase Amount
Collection
Set specific amount zones that unlock different collection rates, to increase transaction values.
→ Spend more than $10 to get double the points per $.
Redemption
Correspondingly, set specific redemption amount zones that unlock different discounts, to increase transaction values & reduce scheme cost.→ → Get $1 discount for every $3 spent (up to 33%, instead of flat 33%).
Partners Details
Collection
Reward exploration of partners by rewarding first time purchase more, or create affiliate tiers with different collection amounts per tier.
→ Get double the cash savings for your first haircut at Tina's.
Redemption
Correspondingly, reward exploration of affiliates by instantly rewarding or increasing the redemption rate for first time purchases, or create affiliate tiers with different collection amounts per tier.
→ Get double 50% off your first haircut at Tina's.
Date & Time
Collection
Drive engagement within specific timeframes by focusing rules on specific date periods, specific hours within the day or specific Weekdays.
→ Coca-cola Thursdays: Get 200pts for each drink every Thursday
Redemption
Correspondingly, drive redemptions within specific timeframes by focusing rules on specific date periods, specific hours within the day or specific Weekdays.
→ Happy Hour: Get a free pizza for only 100pts between 11:00-12:00.
Number of Purchases
Collection
Drive more Purchases within any time period by offering more points to reach a preset goal, purchase at least once a month or simply reward the first purchase of your customers ever.
→ New customers receive double the points for their first purchase.
Redemption
Correspondingly, drive more Purchases within any time period by offering improving the redemption rate or provide instant rewards to reach a preset goal, purchase at least once a month or simply reward the first purchase of your customers ever.
→ Get 50% discount in your second purchase each month.
Channel Engagement
Collection
Drive how often the customer interacts with any of your touchpoints. Give extra points for user reviews, interaction with specific area or any custom event your touchpoint generates.
→ Give 100pts for visiting a store once a month.
Redemption
Correspondingly, drive how often the customer interacts with any of your touchpoints. Give direct rewards or increased redemption rates for user reviews, interaction with specific area or any custom event your touchpoint generates.
→ Login on our new app and get the delivery service for free.
Account Wide Variables
Collection
Celebrate customer registrations, birthdays, namedays and your relationship anniversary. Reward any product, service, subscription or contract anniversary to incentivize long term usage of your offerings.
→ Get 1.000pts for every month your term deposit is active
Redemption
Provide instant gratification on customer registrations, birthdays, namedays and your relationship anniversary. Reward any product, service, subscription or contract anniversary to incentivize long term usage of your offerings.
→ Your points count for double the dollars on your birthday.
Custom Conditions
Collection
Easily create your own custom collection conditions with data and events from any of your systems, using our straightforward API.
Redemption
Correspondingly, you can also create custom redemption conditions with data and events from your systems, using our API.
Loyalty Tiers
- By spend total
i.e. VIP members that spend more than $1.000 per year - By collection total
i.e. VIP members that collected more than 1.000pts per year - By purchase behavior
i.e. VIP member that makes a purchase every month, for 6 consecutive months - By Purchasing an item or a contract
i.e. VIP member that purchased a gold card - By custom segment
i.e. Use your own segmentation to drive tiers.
Focus on critical segments
Ride the wave by connecting your Reward Schemes
Rewards are even better with Coupons
- Convert points to Coupons.
Allow burned points to unlock any type of Coupon for a partner's, or your own, products. - Engage users with Rewards campaigns.
Use special coupons that multiply reward points collection and more.
Reward Schemes are even better with Contests
- Points as Prizes.
Use points or cash-backs to reward Contests winners. - Points as a participation entry.
Burn points with a transaction to enter a participation for an exclusive Contest.
Rewards are even better with Gamification
- Points as prizes.
Use points or cash-backs to reward mini-games winners. - Gamification is powered by Reward Schemes.
Virtual points are used for unlocking special levels and badges.
Reward schemes are even better with Referrals
- Points as incentives.
Point rewards is a powerful method to incentivize both your customers to refer and their referrals to onboard.
Reward Schemes are even better with Partnerships
- Multiply your scheme's impact with partnerships.
Provide more collection opportunities and redemption options for your customers, by adding and managing partners. - Import 3rd party Coupons.
Import coupons from your partners and allow your customers to burn points to acquire them.
Reward Schemes are even better with Discovery
- Target the right customers.
Use segmentation and taste profiles to notify targeted customer for relevant redemption offers. - Deliver at the right time.
Set notifications for the best conversion times or when a customer is at one of your stores.
Manage & monitor with ease
Manage
Configuration
Loyalty Accounting
Partners Selfservice
Connect Solutions
Leverage existing infrastructure with our easy implementation features
- Connect our straight forward REST API with your POSs, CRM, ESB and other core platforms. Gather events and feed data across your ecosystem.
- Gather data from your touch-points and enhance your checkouts, with our Web, iOS and Android mobile SDKs.
- Do you have an existing scheme?
Don't worry, use our enterprise migration services to get up and running in no time.
“Wave CXM was built by a team with deep understanding for the modular needs of complex corporate IT ecosystem and it shows”
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